Product Advisory Notices
As part of our ongoing efforts to improve our service to customers, we would like to announce the launch of our new global support centre for WingArc1st customers, based out of our Australian office. As a result of this transition, a new enhanced WingArc1st support website will go live on the 3rd of July, 2017.
Our current global support site, www.wingarc-support.com/gss/, will remain accessible until the 2nd of July, 2017, but will be redirected to the new site after the 3rd of July, 2017.
If you have any questions or comments, please email firstname.lastname@example.org.
We would like to advise you that WingArc1st Inc has acquired the entire issued share capital of Space-Time Research.
WingArc1st are market leaders in business intelligence and output management software in Japan, and this acquisition provides the opportunity for STR to broaden its offerings in Australia and internationally. In addition, we will be working with WingArc1st to accelerate WingArc1st’s delivery of its next generation real-time data platform internationally. At the same time, Space-Time Research will utilise this partnership to extend its self-service SuperSTAR offerings and market to Japan and the broader Asian markets.
Headquartered in Tokyo, WingArc1st has over 6,000 BI customers in Japan. Its flagship solution is MotionBoard, a real-time cloud-based BI dashboard that empowers users across the modern enterprise to make speedy and accurate decisions based on the most up-to-date business information available. MotionBoard is not just a software tool, it’s a true data platform that brings all your data together into one easy to access place, helping you to uncover business insights by delivering and mashing up internal data, external data and even IoT (Internet of Things) data. Further information on WingArc1st Inc. can be located at http://www.wingarc.com/en/.
You are unlikely to notice any change in Space Time Research’s day-to-day operations as a result of the change in control. Space-Time Research will continue to provide software and support in accordance with our current agreement and arrangements. The present STR team remain in place and remain committed to supporting all Space-Time Research customers.
Space-Time Research is pleased to announce that our 9.0 General Availability (9.0GA) Release of our SuperSTAR Suite will be released in October 2014.
As one of our valued customers, we want to take the opportunity to inform you about our new features and enhancements that make our software safer, easier and faster. This includes improvements to performance and usability, new features that help you find the insights in your data by focussing on what’s important, a new performance monitoring component, enhanced support for multiple languages and much, much more. For a more detailed explanation about what’s new in each component of the SuperSTAR Suite, please click here.
One of the new features we are implementing in SuperCROSS, our desktop data analytics product, is ColourMatrix. This feature offers a simple visual way to identify and quantify correlations and associations in your data, backed up by robust and established statistical methodologies. This feature completely replaces ColourVIEW, which is no longer being supported by Space-Time Research. We have previously advised customers of the planned replacement, and solicited feedback, which was used to direct the development of ColourMatrix. This notice serves as written notification that with effect 31 December 2014, ColourVIEW is no longer licensed by Space-Time Research, and your license entitlement to ColourVIEW is replaced with a license entitlement to ColourMatrix.
Our standard Space-Time Research support arrangements cover the two most recent general releases, and so, we encourage customers to commence planning their migration to the latest SuperSTAR version and maximise value from their investment in our product suite. Unless, you have extended support arrangements with Space-Time Research, this letter serves as written notification that any versions prior to 8.0GA will not be supported by Space-Time Research with effect 31 December 2014 (if this presents a problem, we urge you to contact us immediately).
We will be contacting you shortly to discuss your migration plans. In the meantime, if you have queries, or require assistance in migrating to the latest version, please get in touch with us at email@example.com to discuss your requirements.