Every hospitality business has its ups and downs.
Running a hospitality business isn't easy. In addition to managing an entire crew of staff, you also need to keep your customers happy. Every day. Every hour.
The industry may be booming, but many hospitality businesses struggle with numerous factors that limit their success and growth.
In this article, we're going to unpack the different challenges this industry faces and how they can overcome it through the power of technology and IoT.
Knowing Staff Locations
Every manager has been there before. If they’re working for a major hotel, managers will have large teams to look after. The bigger the team, the harder it is to know where they are and what they are doing. Many times, you’ll just have to assume they are where they are meant to be.
This is where the benefits of IoT (the Internet of Things) come in. IoT devices such as a smartphone or wearable, synced to a unified desktop dashboard will always keep you aware of your employees' locations, in real time. With live tracking, you won’t be left in the dark unsure of where your staff are located.
Integration for Seamless Communication
The key to improving the hospitality industry is creating an ecosystem where communication easily flows from one device to another. Hotel businesses are especially susceptible to operating as a convoluted spider web of applications, so it makes sense that simplification and device integration is the way to go.
Of course, this can be considered pricey for some. But to scale and grow a business, money needs to be spent—just don’t go overboard! That’s why it’s important for the enterprise solution to be custom made from the start, tailored to the specific needs of your business rather than following a “one size fits all” model. At WingArc Australia, we specialise in custom IoT solutions, so get in touch today.
By streamlining your staff’s communication, jobs are done quicker with fewer follow-ups or clarifications. Not to mention, by using a solution that is completely in sync with one another, all the data within every single device remains accurate with no cross conflicting information whatsoever.
Understanding What the Customer Wants
With so many occupants arriving and leaving your hotel business, it’s difficult to truly gauge what they want. Yet, their opinion is extremely important in knowing which areas of growth the hotel company needs to expand on.
Rather than using the old-fashioned method of filling out an online survey or using an anonymous comment box, we recommend harnessing the power of sensors. Sensors play a significant role in the IoT ecosystem, gathering data over time. The longer the time is, the more data you can use.
You can install these sensors just about anywhere—from the door to the television. Depending on the data you would like to acquire, the information you’ll receive can provide insights like how many times the guest entered or left the room, what kind of programs they watched the most if they used the lights all day or not at all and so forth, helping you to build a picture of customer behaviour so you can anticipate their requirements and plan your resource usage.